FAQ

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All prices are shown in USD.

Do you charge sales tax?
Sales tax is applied to orders where required by law.

Will you ship to a PO Box?
At this time, we are unable to ship to P.O. Boxes. All orders are delivered via FedEx.

Where do you ship?
We currently ship within the United States only.

How do I choose the right size?
We recommend ordering based on your regular US shoe size. If you are between sizes, we suggest sizing up for a more comfortable fit. Please refer to our Size Guide for additional details.

Do you offer backorders?
No. Items that are out of stock are not available for backorder. Please check our website for current availability.

How quickly will my order ship?
Orders are typically processed within 1–2 business days and shipped via FedEx. Delivery typically takes 2–5 business days once shipped.

How can I check my order status?
You will receive a tracking number by email once your order has been shipped.

Can I change or cancel my order?
Once an order has been placed, we are not able to update shipping details or cancel the order.

When is my card charged?
Your card is authorized at checkout and charged at the time your order is placed.

What is EcoPure?
EcoPure® is an organic additive that helps plastics biodegrade more efficiently in landfill environments without affecting durability during normal use. Learn more about EcoPure.

Do you have a catalog?
No. Our full product lineup is available on our website.

I’m interested in wholesale. How do I apply?
Please send wholesale inquiries to customerservice@islandergroup.com.